Terms of Service
Welcome to Urban Souq. By accessing our website or placing an order, you agree to the following Terms of Service.
General Terms
- Customers must provide accurate and complete order information.
- Urban Souq reserves the right to refuse or cancel orders when necessary.
Product Information
We strive to provide accurate product descriptions and images. Minor differences in color, packaging, or product appearance may occur due to lighting, display settings, or manufacturer updates.
Pricing
Prices and promotional offers may change without prior notice. Urban Souq reserves the right to correct pricing or inventory errors.
Cash on Delivery
Urban Souq currently operates on Cash on Delivery (COD) only. Payment must be be made in full upon delivery.
Order Verification
We may contact customers to verify order details before dispatch. Orders that cannot be verified may be canceled.
Customer Responsibilities
Customers agree to:
- Provide accurate delivery information.
- Be available to receive confirmed orders.
- Cooperate with courier communications.
- Use our services responsibly.
Limitation of Liability
Urban Souq is not responsible for:
- Courier delays beyond our control.
- Incorrect customer information.
- Product misuse after delivery.
- Temporary technical interruptions.
Changes to Terms
Urban Souq reserves the right to modify these Terms of Service at any time without prior notice.
Contact Information
Email: urbansouq.store0@gmail.com
Phone / WhatsApp: +92 322 785 4322
Thank you for choosing Urban Souq. We are committed to providing quality products, excellent customer service, and a reliable shopping experience across Saudi Arabia.