Shipping policy

At Urban Souq, we are committed to delivering your orders safely and efficiently throughout Saudi Arabia.

Order Processing

- Orders are processed within 24–48 hours after confirmation.
- Customers may receive a confirmation call or WhatsApp message before shipment.
- Orders are carefully packed to ensure safe delivery.

Delivery Time

- Standard delivery time is 3–7 business days across Saudi Arabia.
- Delivery times may vary depending on your city and courier availability.
- Deliveries to remote areas may require additional time.

Cash on Delivery (COD)

Urban Souq currently offers Cash on Delivery (COD) only.

- Full payment must be made upon receiving the order.
- Please ensure someone is available to receive and pay for the package.

Shipping Conditions

- Customers are responsible for providing accurate delivery information.
- Incorrect addresses or unavailable recipients may result in shipping delays or order cancellation.
- Courier delays caused by weather, holidays, or operational issues are beyond our control.

Failed Deliveries

Repeated refusal of confirmed orders without a valid reason may result in restrictions on future COD purchases.